Last updated: May 28, 2026 Effective date: May 28, 2026
This page lists subprocessors currently used by Gaaba by Softix to provide the Service. It should be read together with our Privacy Policy, Terms of Service, and Data Processing Agreement.
Current subprocessors
| Subprocessor | Service provided | Location | Notes |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud hosting and infrastructure | United States | Used for hosting and infrastructure. |
| Twilio Inc. | Voice, SMS, and where enabled WhatsApp messaging | United States | Used for communications delivery and related metadata. |
| Stripe, Inc. | Payment processing | United States | Card details are processed by Stripe and are not stored on Gaaba servers. |
| Anthropic, PBC | AI-assisted call handling and processing where enabled | United States | Used only where AI features are enabled. |
| OpenAI, L.L.C. | AI-assisted processing where enabled | United States | Used only where AI features are enabled. |
| Google LLC | Calendar integration, Google Ads API reporting, and AI-assisted processing where enabled | United States | Google Ads API use is currently limited to read-only reporting and analytics. |
| Telegram FZ-LLC | Notification delivery where enabled | United Arab Emirates / Global | Used only where Telegram notification features are enabled. |
| WhatsApp LLC / Meta Platforms, Inc. | Underlying WhatsApp platform and related delivery services where enabled | United States / Global | Used only where WhatsApp messaging is enabled. |
Changes to this list
We may update this list when providers are added, replaced, or removed. Where required by the Data Processing Agreement or applicable law, customers will receive advance notice or another reasonable form of notice before a material subprocessor change takes effect.
Contact
Questions about subprocessors can be sent to privacy@gaaba.ai.